Learning from incidents

Incident Management Support

Incident Management
Learning from incidents
Management level
Investigation outcome

Geniozz has the expertise to support you in the (further) development of your Incident Management system and structures to serve a more optimal utilisation in practice.

Although organisations have an incident investigation structure in place, it shows not always easy to have that optimally utilised in practice. As a result, the quality of the investigation findings (underlying causes and conclusions) and the quality of the investigation report does not always meet the level of expectation. And from there, ‘learning from incidents’ is bound for a challenging journey.

One is easily tempted to link the dissatisfying quality of the investigation outcome back to the efforts of the investigation team involved. Based on our experience, we know that such prejudice is not always right. The real underlying cause can often be found (and fixed!) at an earlier stage in the process, that is at management level.