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General Terms and Conditions

Terms general
Background T&C

These provisions apply to all legal relationships between Geniozz and its clients concerning work to be carried out by Geniozz for the client including an offer made by Geniozz for the performance of work.

I.    Proposals
All offers and proposals are free of engagement and will only be made in writing. The approximate duration of the work will be stated unless a final date of delivery is explicitly agreed at client’s request.
The client can terminate the agreement if Geniozz does not deliver or not on time. In that case, termination takes place by registered letter and is only possible after Geniozz has been notified of default and given a reasonable term to observe its obligations. The termination only applies for the part for which no (timely) delivery has yet taken place. In that case, the client is required to pay for the work which was performed and if the shortcoming in the delivery is not attributable to Geniozz, to pay the full order sum.

II.    Invoice and payment
Client shall pay all invoices in accordance with the payment conditions stated in this article and on the invoice unless both parties have agreed on specific other terms for the relevant project. If specific conditions are not stated, Client shall pay within thirty days of the invoice date. The order sum shall be paid as follows:

  • If the order sum is less than €10,000, the order sum shall be paid in one payment after delivery has taken place or the service has been performed;

  • If the order sum is €10,000 or more, but less than €50,000, 50% of the order sum shall be paid when the order is placed and 50% after delivery has taken place or the service has been performed;

  • If the order sum is €50,000 or more, parties shall agree on a payment schedule, in which at least one amount of €25,000 will be paid when the order is granted.

If an invoice is not paid within the agreed term, the client owes interest of 1% per month from the day on which it defaults until the day of full payment of the invoice(s) to the supplier. If the client still fails to pay the amount owed including interest after notification of default, Geniozz is entitled to increase this amount with collection costs, judicial and other recovery costs, including the costs of counsel and other incurred extrajudicial costs.

III.    Suspension of delivery
Geniozz is entitled to suspend the delivery or the performance of services to the client until the client has met its payment obligations. The client waives all rights to invoke discount, debt comparison or compensation. 

IV.    Intellectual property 
All intellectual or industrial property rights on all goods and services developed, made available or delivered for the order rest exclusively with Geniozz or its licensors, unless explicitly agreed otherwise. The goods and services may only be used for the purposes for which they are intended. Client shall not reproduce material or make copies of it unless this has been explicitly agreed with Geniozz in writing. If information carriers are used (including videotapes, DVDs, CD ROMS, drawings, etc) for the performance of an order, only the right of use to these information carriers is acquired. The information carriers remain Geniozz’s property unless explicitly agreed otherwise. If a client acts in violation of copyright it shall forfeit a fine per violation equivalent to the value of the order plus an increase of 100% of that amount and this amount shall be forfeited and shall have to be paid immediately without further notification of default, as referred to in the above, all this without prejudice to our right to charge the actually suffered damages, increased by any interest and costs. If materials of the client are used in an order, this material shall not be used for other purposes except for its intended use and after use will be returned to the client at first request. If this material is lost, however, the client has no right to damages, unless this can be attributed to intent or gross negligence by us or by staff working at Geniozz.
Where applicable all information in any form shall be handled confidentially by Geniozz. All information provided by Geniozz must be handled in the same manner.

V.    Purchase conditions
Any purchase terms and conditions of purchasers, which contradict these delivery and payment terms and conditions are explicitly rejected by Geniozz and do not apply unless agreed otherwise in writing.

VI.    Legal relations
Without prejudice to these conditions “The New Rules 2005 Legal relationship client-architect, engineer and consultant DNR 2005” from ONRI, the Dutch association of consulting engineers, apply to all legal relations between Geniozz and its clients.

VII.    Disputes
All disputes and collection measures about the agreements concluded with Geniozz, excluding all other provisions, will be presented to the court having jurisdiction in the District of Alkmaar or in the place of residence/registration of the client, such at Geniozz’s discretion.

VIII.    Report disclaimer
Geniozz has taken much care in composing their reports and has conducted the investigation based on the current techniques, knowledge and experiences. Reports from Geniozz are exclusively meant for and directed to the ordering customer of Geniozz. Appendices added to their reports form an integral part of the reports and cannot be used independently. Reports from Geniozz have been composed in such a way that it renders the ordering customer optimal clarity and enables the customer to improve his business processes. Findings in their reports are therefore not suitable for publication for third parties. Third parties can therefore not derive rights from their reports nor the incorporated investigation results. The ordering customer is responsible for the use of information from their reports. Geniozz accepts no responsibility and the ordering customer safeguards Geniozz against damage of any kind to the ordering customer and/or third parties that can originate because of using their reports. The ordering customer shall not summon Geniozz, her employees and third parties engaged by Geniozz as witnesses, experts or otherwise in procedures related to the subject of their reports.

Terms and Conditions for training courses

Terms Training Courses
Background T&C for training courses

I. Definitions

  1. Client: a natural or legal person or identity with who it has been agreed upon to participate in training to be performed by Geniozz.

  2. Trainee: a natural person who is participating on behalf of the Client in a training course to be performed by Geniozz.

  3. Training: A training course, workshop, coaching‐route, counselling, assessment or any other gathering with the objective of instructing participants to increase their knowledge and/or skills.

  4. ‘Open training’: ‘Open training’ can be characterised by the participation of various trainees of different companies and/or organisations.

  5. ‘In-company’ training: ‘In-company’ training can be described as training for participants of the same company and/or organisation.

  6. Terms: the below mentioned general terms.

II. Applicability

  1. These general terms of payment and delivery are applicable to all tenders, general offers, legal acts, agreements, quotations, etc. of Geniozz even when these tenders, general agreements, legal actions, etc. are related to and/or are the result of offers already agreed upon.

  2. Changes and/or replacements regarding the general terms should be confirmed explicitly and in writing by the Client.

  3. A registration as mentioned in article 3 part one or the acceptance of an agreement as mentioned in article 4 part two, implies acceptance of the applicability of these terms.

  4. The General terms of payment and delivery of the Client are not applicable as far as they conflict with the terms of payment and delivery as laid down by Geniozz.

III. Registration for open training

  1. The Client can register for open training as arranged by Geniozz in the following ways: by means of registration through the website, by sending in the registration form fully completed by post, by telephone notification, or by registration by e‐mail through the following mail address:

  2. Geniozz always sends the Client a written confirmation of the registration as mentioned before, by e‐mail, post or otherwise.

  3. After the sending of this confirmation, the agreement regarding participation in the training has been set. Confirmation can also be agreed upon by other means. This confirmation covers the contents of the agreement unless proven otherwise.

  4. A maximum number of trainees per training is applicable. Registrations will be accepted in the sequence of receipt.

IV. Agreement regarding ‘In-company training’

  1. Regarding “In-company training”, the Client will request a tender from Geniozz.

  2. This tender for participating in “In-company training” is agreed upon by mutual acceptance.

  3. The content of the tender is treated as an agreement. A deviation in the acceptance of the agreement will be a rejection of the original agreement as well as an invitation to draw up an altered one.

V. Prices of open training

  1. By registering via a registration form or by telephone, training prices as mentioned in the most recent training leaflets which are distributed by Geniozz apply, these prices also apply, should the Client have been informed otherwise.

  2. Prices as mentioned in a mailing apply, when registration for the training has been sent in by means of a registration form, by mail.

  3. Prices which are mentioned on the website apply for registration by means of a registration form on the internet or by submission by e‐mail and/or electronic post at the time of the registration.

  4. Training prices include the cost of training materials unless mentioned otherwise.

  5. Training prices include the cost of the training venue, lunch, as well as refreshments (coffee, tea, water) unless mentioned otherwise.

  6. Training prices do not include the cost of overnight accommodation, travel costs, as well as any other costs incurred by the trainee unless mentioned otherwise.

  7. Obligatory accommodation can be part of the training. These additional costs are not included in the training fee.

  8. Should Geniozz handle the coordination of additional training costs, which are not included in the training fee, these costs will be charged to the Client at cost plus a 5% administration fee.

  9. Prices can be adjusted should unforeseen circumstances occur.

  10. Prices will be adjusted accordingly should the VAT system or VAT amount change.


V!. Prices of 'in-company' training

  1. Training prices as mentioned in the agreement are only valid during the duration of the agreement.

  2. Training prices as mentioned include the cost of training materials unless mentioned otherwise.

  3. Training prices as mentioned exclude the cost of the training venue, lunch and refreshments (coffee, tea, water) unless mentioned otherwise.

  4. Training prices as mentioned do not include the cost of overnight accommodation, travel costs, as well as any other costs incurred by the trainee unless mentioned otherwise.

  5. Obligatory accommodation can be part of the training. These additional costs are not included in the training fee.

  6. Should Geniozz handle the coordination of additional training costs, which are not included in the training fee, these costs will be charged to the Client at cost plus a 5% administration fee.

  7. When VAT applies, mentioned prices are excluding VAT and will be charged including VAT.

  8. Prices can be adjusted, should unforeseen circumstances occur.

  9. Prices will be adjusted accordingly should the VAT system or VAT amount change.

VII. Payment

  1. After the training registration as mentioned in article 3 or after acceptance of the quotation as mentioned in article 4, Geniozz will send an invoice about the training services to the Client.

  2. Final payment by the Client will take place within 30 days after the date of invoice, but at least before the start of the first training day without any right for discount or settlement, by means of remitting the amount to a bank account number designated by Geniozz. For credit card payments an additional amount of 5% is applicable as an administration fee.

  3. Should the Client not have paid the total amount, as mentioned in part 2 of this article, before the start of the training, the Client will be held responsible by law for the settlement of the invoice. Without further notice, the Client is obliged from the maturity date of the invoice until the date of the full settlement of the mentioned invoice to pay an interest fee of 1% per month of the total outstanding amount, by which a part of a month will be treated as a month.

  4. Should the Client not fully pay the invoice, any costs involved for Geniozz will be charged to the Client. These costs involve all legal and non-legal costs, e.g. costs for the collection of debt, legal counselling and/or the cost of lawyers. The extrajudicial cost will consist of at least 15% of the total outstanding amount.

  5. Should the full amount of the invoice not have been received by Geniozz before the start of the Training, the Trainee has no right to participate in the Training, regardless the Client is obligated to pay the total Training fee plus extra additional cost, should these apply, without delay.

VIII. Change of training date of ‘In-company training’ by the Client

  1. Through mutual consultation, the training date or parts of the training dates, on which an ‘In-company training’ takes place, can be changed without additional cost up until four weeks before the actual start of the training or part of the training. 25% of the total training fee may be charged should the training date be changed less than four weeks but more than two weeks before the date planned. Should the training date be changed less than two weeks before the start of the training 50% of the total training cost may be charged.

  2. A request for a change of a training date should be sent to Geniozz by the Client in writing.

IX. Cancellation of training by the Client

  1. Up until four weeks before the start of the training, the Client can cancel participation free of charge. Any amount that has already been paid will be returned to Client (full refund).

  2. When cancellation takes place less than four weeks but more than two weeks before the planned start date of the training, 50% of the total amount will be charged as a cancellation fee. 75% will be charged when the cancellation takes place less than two weeks before the planned start date of the training. In that case, the Client has no right to a refund of any amount already paid.

  3. After cancellation by the Client any additional costs, for which Geniozz handles the coordination, will be fully charged to the Client upon the cancellation of the training, at cost plus a 5% administration fee.

X. Cancellation by the Trainee

  1. Should the trainee not be able to take part in the training, replacement by another trainee is possible, provided the trainee is registered by Geniozz at least one week before the first training day. For this replacement, no extra cost will be charged.

  2. On request, a trainee who is not able to participate in the training can be booked on to the same training on another date. For such a re‐booking made more than one week before the first training day an administration fee of € 50.‐ ex VAT will be charged. For such a rebooking made less than one week before the first training day an administration fee of 50% of the total training price will be charged, with a minimum amount of € 50.‐ ex VAT.

  3. Re‐booking of a trainee is only allowed once per trainee per training.

XI. Cancellation of the training by Geniozz

  1. Geniozz reserves the right to cancel the training at least three days before the first training day. The Client will be informed immediately upon cancellation. Geniozz will restitute the amount already paid by the Client for the cancelled training. If possible, Geniozz will offer an alternative training date. Should the Client agree with this date, the training fee will not be restituted by Geniozz

XII. Liability

  1. Geniozz cannot be held responsible for any harm which occurs during or in relation with training participation of a training course offered by Geniozz or a cancellation of a training agreement by Geniozz unless Geniozz can be charged with gross negligence.

  2. Should Geniozz at any moment, despite the fact mentioned in article one, be responsible for any damage, loss or harm, the cost of this damage, loss or harm will be limited to the maximum amount of the training invoice sent to the Client.

  3. Indirect loss, damage or harm will not be reimbursed. 

XIII. Intellectual ownership

  1. The Client will be the owner of the training manuals as supplied during the training by Geniozz. The rights of the intellectual property, as well as the training materials and/or other parts or products regarding the training given, will be reserved by Geniozz.

  2. Without the prior written agreement of Geniozz, the Client is not allowed to reveal, explore, or copy the offered training materials or parts or summaries of the training manuals in any way.

XIV. Replacement of trainer or lecturer

  1. Geniozz always has the right to replace a trainer or lecturer who is appointed by Geniozz to conduct the training.

XV. Certificate

  1. All trainees who have completed the training with success will be granted a certificate. A final exam can be part of the training.

XVI. Applicable rights

  1. In all agreements, general offers, legal acts, etc. of Geniozz, as well as agreements between Geniozz and the Client, Dutch law is applicable. Dutch law also applies should an agreement be performed partly or completely abroad, or should any legal party have a residence abroad.

  2. All disputes between parties with reference to agreements or orders, general terms of payment, etc. on which these conditions apply or with reference to agreements which are part thereof, will be brought before a jurisdiction in Amsterdam, The Netherlands unless the applicable law says otherwise.

  3. Parties will only take legal action after they have done the utmost to settle the disagreement with mutual consideration.

XVII. Place and changes in general terms of payment and delivery

  1. The terms as filed on the most recent date, are the terms applicable, as well as the version as applicable during the time of the realisation of the legal relationship between Geniozz and the Client.

  2. The Dutch text of the legal terms of payment and delivery is always applicable regarding explanation thereof.

Background Privacy Policy

I. Introduction

  • This privacy statement contains our information, explains personal data and the processing of personal data and for what purposes we process your personal information. It explains your rights, what we do to ensure your personal data are safe and how long they are stored. This privacy statement applies when you visit our website (, place an order or close contracts. 

  • Geniozz is committed to protecting the privacy of its customers and visitors to its websites and views the protection of personal data as being of fundamental importance to the operation of its business.  

  • Personal information about customers and website visitors is held securely and is treated with the utmost care. Geniozz complies with the requirements of the General Data Protection Regulation (GDPR) (EU) 2016/679 and other privacy legislation. The party responsible for data processing is Geniozz, Kingsfordweg 151, 1043 GR  Amsterdam, The Netherlands. In accordance with the requirements of the GDPR, the supervisory authority - the Dutch Data Protection Authority in the Hague - is notified of all processing of personal data. 

II. Personal data

  • Personal data are data that provide information about you that directly or indirectly identify you. 

III. Processing personal data

  • By processing personal data we mean the collection, recording, organisation, storage, adaptation or alteration, retrieval, consultation, use, disclosure by forwarding, dissemination or otherwise making available, combining, blocking, erasure or destruction of your personal data. 

  • Data is captured by Geniozz in the course of providing our services. Your personal details are stored when you take out a subscription to a publication or a newsletter, when you attend a conference or training course, order a publication, use our (interactive) services or, if you have an internet customer account, register an interest in one of our services, or contact Geniozz for some other reason. The personal information we hold includes information such as contact details, information about payments, invoices, ordered products, job details and/or where you have registered an interest in a product or service. 

IV. Purposes

  • Geniozz uses this information for the following purposes: so that we can contact you, to fulfill and process agreements with you, for the ordering process, so that we can inform you of changes to our services or products, so that we can deliver our products or services to you, to send newsletters if you gave permission, for general or targeted offers, for your account on our website, to post reviews,  to provide other services, for our internal business processes, and to inform customers of (new) products and services provided by Geniozz, by other companies in the group or by carefully selected third parties.  

  • Your details may also be passed to carefully selected third parties in order to provide you with information about offers or other relevant information. If you do not wish to receive this information, you can unsubscribe at any time. We only process personal data that are necessary for these purposes. 

  • We also process your personal information to fulfil legal obligations, improve our services, to investigate complaints and to prevent fraud. We never sell your personal information to third parties. We don't draw up profiles of you and we don't take automated decisions that can have significant consequences for you. In order to take care of your personal data, we conclude a processing agreement with companies if those companies process your data in our assignment. 

V. Personal data that we process

  • In order to carry out the purposes, we process the following personal data: 

    • First and last name 

    • Initials 

    • Gender 

    • Address 

    • Phone numbers 

    • E-mail addresses 

    • Date of birth 

    • Current employer 

    • Job Title


VI. Your e-mail address

  • If you have specified your e-mail address (e.g. to subscribe to a newsletter), this may be used to inform you as a customer of other relevant products and services provided by Geniozz that may be of interest to you. If you do not wish to receive this information, you can unsubscribe at any time. You may also have given your consent for relevant information about products, offers and campaigns from and by Geniozz or other companies to be sent to your e-mail address from time to time. These companies are carefully selected by Geniozz. 

VII. Unsubscribing

  • Geniozz takes your preferences into account as much as possible in the provision of services and information. Geniozz often allows you to specify these yourself: for example, on your own personal interests or through your own account. If you no longer want to receive information about (new) products and services (by post, e-mail, etc.), you can unsubscribe by sending an e-mail to  or in writing to Geniozz, Kingsfordweg 151, 1043 GR  Amsterdam, The Netherlands. 

VIII. Your rights

  • Wish to know which personal data we processed? Send an email to with a request for access to your data. You will receive a response to the request within two weeks. 

IX. Viewing and correcting your personal information

  • You are entitled to view the personal information Geniozz holds on you at any time. If any information is incorrect, you can ask for it to be changed. To view your personal details, please contact us by sending an e-mail to or in writing to Geniozz, Kingsfordweg 151, 1043 GR  Amsterdam, The Netherlands, with details of your request. Please contact us at the above address for any queries you may have about how Geniozz handles your personal information. 

  • Are your personal data incorrect, incomplete, irrelevant for the purposes for which they are processed or otherwise in breach of the General Data Protection Regulation (GDPR) or other legislation? Then you have the right to correction of your personal data. Correction means correction, addition, deletion or blocking of your personal data.  

  • You also have the right to object to the processing of your personal data, the right to have fewer data processed, the right to withdraw permission you have given and the right to data portability. Send your request to  You will receive a response to the request within four weeks.  

  • We would also like to point out the possibility of submitting a complaint to the Dutch Data Protection Authority. 

X. Browsing history and IP address

  • General information on visits to Geniozz websites is captured and stored without visitors being identified. The purpose of this is to improve the quality of the website and the users' browsing experience. This information can also be used to put targeted information on the site. This allows Geniozz to tailor its services to you. Geniozz also uses your computer's IP address for this purpose. The IP address is a number that is automatically assigned to your computer when you browse the internet. This information can also be used to see how the website is being used and for analysis and reporting purposes. In principle, IP addresses are not linked to information that would identify you, unless you have given your explicit permission for this. 

XI. Safety

  • Personal data are personal and should remain personal. We find it just as important as you that your personal data do not go public or are processed unlawfully. We, therefore, apply all possible technical and organizational measures to safely handle your personal data. To secure your personal data we use security software such as a virus scanner and firewall and passwords for electronic systems. 

XII. Storage personal data

  • Your personal data will be deleted after 5 years. We do not store your personal data longer than is strictly necessary for carrying out the purposes. If there are legal requirements applicable to the storage, the personal data are no longer stored than required by law. 

XIII. Changes

  • We can change the information in this cookie statement without notice. Changes are required, for example, if we modify our website or if the legislation is modified. We encourage you to check regularly if the information provided and the text of this cookie statement have been changed. 

XIV. Geniozz and other websites

  • Geniozz websites contain some links to other websites. Geniozz cannot accept any liability for the handling of your information by these parties. For further information, please read the privacy statement (if available) of the website you are visiting.

Privacy Policy

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